Position Summary

The role exists to:

Look after existing clients expiring pads, batteries and certificates.

Ensure the efficient day-to-day operation of the office, maintaining good customer relations and support the work of management and other members of the team. 

Main Duties

The main duties of this role are to:

  • Outbound sales calls to existing customers to discuss their requirements for products/services and retaining their custom.
  • Retain business from customers with expiring products/services
  • Provide a high quality support service to all customers to meet the standards set by the organisation
  • Taking orders, writing quotations and dealing with enquiries from customers and suppliers
  • Booking and arranging training courses
  • Create and send invoices to customers
  • Data entry for customer records and orders using our internal systems
  • Maintain good customer relations
  • Respond to client and customer queries
  • Continue to gain knowledge around defibrillators and/or training
  • Other duties as assigned 

Experience, Skills and Qualifications

To be successful the role holder will have:

    • Set priorities, develop a work schedule, monitor progress towards goals and track details/data/information and activities
    • Work cooperatively and effectively with others to set goals, resolve problems and make decisions
    • Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organisation
    • Knowledge of clerical and administrative procedures and systems such as filing and record keeping
    • Computer literate and have a good understanding of web based technology and relevant software
    • Excellent customer service and interpersonal skills
    • Good organisation and time management skills and the ability to prioritise and work under pressure


  • Understand ethical behaviour and business practices and ensure own behaviour and the behaviour of others are consistent with these standards and align with the values of the organisation.
  • Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

What benefits are on offer?

  • 28 days holidays (including Bank Holidays) with an extra day added annually and capped at 33.
  • Extra day off for birthday.
  • Anniversary bonus scheme - £100 for every year with the company
  • Incentives for hitting sales targets including impromptu rewards and half-day holidays
  • Christmas Social with friends and family
  • Pension scheme
  • Free onsite parking
  • Planned social events including Summer BBQ, Annual Black-Tie Charity Award Ceremony, and Christmas Do
  • Investment in staff training to help you obtain accreditations, develop and learn
  • Ride2Work Scheme

Annual Salary is dependent upon experience.

To apply for this role, please email your CV along with covering letter to Lyndsey Hope at lyndsey@imperativetraining.com . If you'd like to learn more about this role or have any questions regarding this opportunity, please get in touch by calling 0845 071 0820.