Meet the Team
Ever since day one, defibshop has strived for excellence in everything we do and this is reflected in our consistent implementation of WISE Values.
World Class: We understand the bigger picture and are committed to providing excellent customer service from the first contact our customers have with us and throughout our continuing relationship.
Integrity: Our high standards are at the core of what we do and are what set us apart from our competitors. Conducting ourselves with honesty, professionalism and courtesy is paramount to who we are and what we do.
Supportive: The people who make up our organisation are essential to our success; which is why we work as hard as we can to fully support them in both personal and professional capacities.
Excellence: For us, excellence is evident in both our team and in our service. All our colleagues have a strong work ethic and a real passion for their role – helping us to continue being the most excellent service provider out there.
David HowarthChief Executive
As Chief Executive, I'm proud of the courses we teach as one of the UK's leading training organisations.Read more: David Howarth
Lyndsey HopeManaging Director
As the Managing Director, I strive to continue building the business, its great reputation and its year on year growth with the help of our committed and knowledgeable team.Read more: Lyndsey Hope
Joanna GarnerFinancial Controller
As the business's Financial Controller, I am responsible for the efficiency and results of the Finance department.Read more: Joanna Garner
Emma LloydCreative and Marketing Manager
My main goal is to drive the business forward through brand awareness and online marketing activity.Read more: Emma Lloyd
I am the accounts department manager and I make sure the companies finances are running smoothly.Read more: Kath Parr
I oversee the defibshop sales team and help them develop their skills as Product Specialists.
Vice President of Sales for defibshop USA
I manage the defibshop team and ensure that our customers receive the best level of service possible.
I ensure that all employees are happy within their roles and the company is compliant to various laws.
Frank CrossMedical Director
Frank is a consultant general and vascular surgeon.Read more: Frank Cross
Keith WebbAED Product Specialist
As part of the sales team, I ensure all organisations are aware of the benefits of access to a defibrillator on site.Read more: Keith Webb
James BrownAED Product Specialist
My role involves contacting new businesses to spread the word about the benefits of a rescue ready workplace.Read more: James Brown
Faye ThetfordTraining and Quality Manager
I manage and support the trainers with their needs and internally verify completed course paperwork.Read more: Faye Thetford
I ensure that our services are running smoothly and products are dispatched on time.
As an Administrator, I ensure that all the correct paperwork is sent to our trainers for their allocated training courses.
AED Product Specialist
I assist defibshop customers with orders and enquiries as part of the sales team.
AED Product Specialist
I aim to provide the outstanding customer service defibshop is known for and help build a rapport with our customers.
AED Product Specialist
The main aspects of my role are helping customers with enquiries and processing orders.
As a Sales Administrator, I liase with customers at each and every stage of the buying process.
Dariane MooreAccount Manager
I liaise with customers at all stages to ensure their needs are met promptly and professionally.Read more: Dariane Moore
Mark HindmarchAccounts Assistant
I ensure all payments are made on time and any payment queries are resolved as soon as possible.Read more: Mark Hindmarch
Amy RushCredit Controller
I work within the accounts department, managing and making sure payments are up to date.Read more: Amy Rush
Jenny BrannanCreative and Marketing Co-ordinator
My role as a part of the creative team is to promote the defibshop brand using our social media platforms.
Sarah McLoughlinCreative and Marketing Assistant
As part of the Creative Team, my role is to promote defibshop through various social media platforms.
Rio BrayCreative and Marketing Assistant
My role is to help educate as many people as possible about sudden cardiac arrest and defibrillators.
Rick BrewinIT Systems & Salesforce Administrator
I ensure the business's IT systems are running smoothly and are consistently being updated and improved.
James BrierleyGraphic Designer
My role as the Graphic Designer is to help create the brand identity that our customers will associate with defibshop.