Meet the Team

Lyndsey Hope

Managing Director

Lyndsey joined the business in 2008 as a Customer Service Advisor having previously spent 12 years working in hospitality.

Lyndsey Hope

Managing Director

Lyndsey joined the business in 2008 as a Customer Service Advisor having previously spent 12 years working in hospitality.

Now our Managing Director, Lyndsey says that her favourite thing about working at defibshop is that because we are a small business with such forward thinking teams, when we come up with new ideas and ways of working we can be implementing them within a week.

We like working with Lyndsey because she encourages everyone to take initiative and share ideas.

Kerry Fairhurst

Head of Marketing & PR

With 20 Years marketing experience across a variety of industries, Kerry joined defibshop in 2019.

Kerry Fairhurst

Head of Marketing & PR

With 20 Years marketing experience across a variety of industries, Kerry joined defibshop in 2019.

Kerry says that she finds her role rewarding because of the knowledge that the work we do in raising awareness of Sudden Cardiac Arrest (SCA) helps to saves lives every day.

We like working with Kerry because she encourages us to share our ideas and collaborate across all teams to provide the best experience for our customers.

Kathryn Parr

Head of Finance

With 20 years Accounting experience, and after a few jobs where she didn't feel settled, Kath joined our family in 2012.

Kathryn Parr

Head of Finance

With 20 years Accounting experience, and after a few jobs where she didn't feel settled, Kath joined our family in 2012.

Kath says defibshop is like her second home, "I feel comfortable and welcome and part of a family here, there are people I can rely on and have fun with; I have made some very special lifelong friends at defibshop."

We like working with Kath because she's always a positive, caring colleague and friend to everyone.

Keith Webb

Business Development

Keith joined defibshop in 2013 to build awareness around Sudden Cardiac Arrest.

Keith Webb

Business Development

Keith joined defibshop in 2013 to build awareness around Sudden Cardiac Arrest.

Keith says he likes talking to people about a mission he really cares about. He says defibshop is like a family all striving for the same thing; to save lives.

We like working with Keith because he's able to see the bigger picture whilst working hard on his own projects.

Chloe Davison

Account Manager

Chloe joined our team in 2019 as a Sales Administrator.

Chloe Davison

Account Manager

Chloe joined our team in 2019 as a Sales Administrator.

Chloe says that the best things about working at defibshop are the way that the team all help each other to achieve their goals, and that we make a real difference by selling life-saving equipment.

We like working with Chloe because she’s a real team player, who will stop everything to help another team member.

Rachael Richardson

Account Manager

Rachael joined us in 2022 as an Account Manager

Rachael Richardson

Account Manager

Rachael joined us in 2022 as an Account Manager

Rachael says that as a new member she is thoroughly enjoying getting to know the team and the amazing difference the devices we sell have helping to save somebody’s life. She has already spoken to customers who have saved lives using them and says "it’s a truly rewarding industry to be working in".

We like working with Rachael because she's bubbly and willing to learn.

Victoria Burgess

Customer Service

After running her own customer-facing business for 10 years, Victoria joined defibshop in 2018 as an AED Product specialist.

Victoria Burgess

Customer Service

After running her own customer-facing business for 10 years, Victoria joined defibshop in 2018 as an AED Product specialist.

Victoria says that her favourite moments at work are when customers call and say that they've used the defibrillator they bought from us and saved someone's life.

We like working with Victoria because she's always laughing and helps make defibshop a fun place to work.

Faye Thetford

Training and Quality Manager

Faye joined the imperative training family to look after our Internal Quality Assurance in 2015 after working in juice and smoothie retail for over 8 years.

Faye Thetford

Training and Quality Manager

Faye joined the imperative training family to look after our Internal Quality Assurance in 2015 after working in juice and smoothie retail for over 8 years.

Now our Training and Quality Manager, Faye says the best thing about her role is the chance to grow relationships with customers and trainers.

We like working with Faye because she takes her role seriously but knows when and how to have a laugh!