Careers

Do you want to work for the UK’s leading distributor of defibrillators? Be part of something special and join us in making the world a safer place by creating Heartsafe communities and businesses and apply today.

As the UK’s largest independent distributor of defibrillators, we’re always keen for new additions to add to our enthusiastic and professional team.

We value our employees and the hard work they put into delivering the best customer service in a fast-paced and ever-growing environment.

Working as a team to meet our targets, our employees are in charge of their own development which helps to promote success and growth year after year. But before you think it's all work, work, work; being a part of the defibshop team also means having the opportunity to be a part of the rewarding social aspects when working with us.

From social outings to lunchtime treats, we always have something pencilled in the social calendar which helps to create a dynamic and exciting environment both in and out of the office.

You can explore the exciting and rewarding opportunities with defibshop below. 

 

We're currently recruiting for...

Salesforce Administrator & IT Support

The ‘Salesforce Administrator & IT Support’ role comprises three main purposes;

  1. Salesforce Administration
    To provide complete management of the Salesforce instance.
  2. IT & Telephony Administration
    To provide on-site support for, and management of, all Information Technology and Telephony Systems in the business as well as managing the relationships with the various 3rd service and support providers.
  3. Administrative Management
    To support the senior leadership team by managing external supplier contract renewals by gathering quotes and negotiating terms before sign-off, as well as being an Internal Auditor for ISO 27001, 14001 and 9001.

This role includes management of the IT & Technology Budget including Hardware and Software for all IT & Telephony.

The main responsibilities of this role are to:

  • Manage the Salesforce instance including;
    • All maintenance
    • User management and permissions
    • Org development
    • Integrations
    • Customisations
    • Dashboards
    • Reporting
    • End-user training
    • Day-to-day user support
  • Manage all Information Technology Systems in the business including Computer Systems, Computer Software, Networking and Telephony*
    • Management of Support Tickets with IT provider
    • Management of issues with IT hardware, software and printers
    • Managing Password and Security Policies
    • Training new and existing staff
    • User set-ups including hardware, telephony and software licenses
    • Management of leavers and disabling accounts
    • Management of Phone Systems

*End user support for these areas is provided by third-party providers, but this role provides an on-site primary point of contact, responsible for ensuring the support is facilitated.

  • Provide Administrative support to the business
    • Management of supplier contract renewals
    • Internal support of the business’ ISO Accreditations (27001, 9001, 14001)

Supporting the Senior Leadership Team with tasks as and when required.

To be successful the role holder will have:

  • Knowledge and experience of managing and developing a Salesforce instance - having relevant Salesforce qualifications is required, preferably 12/18+ months
  • Experience of working with multiple integrated software platforms. Specific experience of Magento 2, HubSpot and Xero is also highly desirable.
  • Proven experience of manging a full suite of Information Technology systems in a SME
  • A strong desire to keep learning and developing their understanding of IT Systems and keep up to date with new technology and systems that will benefit the business.
  • A good problem solver with a can-do attitude
  • Ability to multitask and a flexible approach to work
  • Good interpersonal skills and the ability to work and support people at all levels

Please send your CV and cover letter to kerry.fairhurst@imperativetraining.com

 

 

Inbound Sales / Account Manager

The main responsibilities of this role are to:

  • Provide a high level of service to all customers to meet standards set by the organisation
  • Have a confident telephone manor to be able to recommend the best products suited to customers’ needs
  • Have confidence to explore opportunities & upsell associated products & services
  • Provide product information and official quotes to customer over the phone & by email
  • Follow up the quotes by chasing customer over phone & email
  • Answer customer & supplier enquiries via telephone and email in a professional and courteous manner
  • Account Management, meeting customer needs, solutions to any problems they may have and most importantly gain and maintaining an excellent relationship with each customer
  • Record all customer communications and opportunities accurately in our CRM Salesforce.
  • Obtain and record customer product information to secure future business
  • Continually develop knowledge of the products we offer
  • Achieve sales targets set and annual objectives
  • Other duties as assigned

To be successful the role holder will have:

  • Sales - have experience in customer service / sales taking inbound & making outbound calls
  • Targets / KPI’s – proven track record of exceeding targets / KPI’s set
  • Communication - have strong verbal, writing and listening skills.
  • Teamwork - be a team player and build positive working relationships that help everyone to achieve company goals and business objectives.
  • Organisation - be able to prioritise, work efficiently and productively, and manage your time well. Have an ability to decide what is important to focus on and get done.
  • Motivation - show enthusiasm, initiative and always have a positive attitude.

Role Profile:

  • Ability to work under pressure - be able to multitask and function to the best of your ability within a busy office environment
  • Commercial awareness - have a knowledge of how a business or industry works and what makes a company tick. Understand what an organisation wants to achieve through their products and services, and how it competes in its marketplace.
  • Personal Skills – be well presented, excellent at time keeping, flexible and enjoy working with likeminded individuals.
  • Computer Literate - have a good understanding of Microsoft Office packages along with experience in working with a variety of computer systems. 

Please send your CV and cover letter to lyndsey.hope@imperativetraining.com


 We're always looking for...

If you think your skill set is suited to one of our Sales or Training jobs, send us your CV and a covering letter to savealife@defibshop.co.uk and we'll be in touch.