Maintenance & Servicing

Maintenance Contracts

Defibrillators are life saving devices and maintaining the unit is critical to ensure it is ready in the event of an emergency. There are hundreds of defibrillators across the UK that are not in a rescue ready state due to expired pads and/or batteries.

We can take the burden of remembering to order new consumables off your hands and provide you with a complete end to end service for a small monthly cost. As a minimum we will send you new pads and batteries when your current ones expire. Additionally there options that you can add on, nor not, depending on your requirements, making the package completely bespoke to you.

Maintenance contracts are available for many devices over a 5 year period.

Our additional options include:

• Replacement pads on expiry

• Replacement battery on expiry

• Annual servicing

• Training - (E-Learning coming before the end of the year)

Report a Fault / Issue

Have a fault or issue to report? We are here to help.

Servicing

Our annual AED service is available to anyone who owns a defibrillator, whether it was purchased from us or not. During a service, a member of our service team will come to your premises and carry out some physical and visual checks on your defibrillator.

The comprehensive checks include;

• A visual check to ensure that the unit has full functionality and the is no damage to the case, screen, buttons and connections.
• Battery and pad check for installation date and when replacements are due
• A check of the pad terminal to make sure it is functioning and clear of debris
• Confirmation that the pads attached are suitable to the model and in good condition
• A check to see if the defibrillator will administer a shock correctly - unit is connected to a simulator which produces a simulated heart wave. The defibrillator must administer a shock, at the right energy level, when appropriate (shockable heart rhythm, VF or VT) and not administer a shock when appropriate (no heart rhythm) to pass the test.