Defibrillator Troubleshooting

When your defibrillator encounters an error, it will not be ready for use. If your device is beeping, showing a red light or cross it requires attention to return it to optimum working condition.

We've put together troubleshooting FAQs that are the go-to question and answers. If you require further assistance, please refer to the device-specific guides which can be found at the bottom of the page or get in touch with our Customer Service team on 0161 776 7422.

The Ready Light is Flashing

The ready light flashing highlights different issues for each defibrillator. Refer to your defibrillator's manual and perform a manual self-test. After completing the self-test the defibrillator will verbally diagnose the issue and provide instructions to rectify.

My Defibrillator is Beeping

When a defibrillator beeps, it requires attention as one of the device's components has caused the device to fail its standard self-test. Refer to your defibrillator's manual and perform a manual test; this informs you of expired accessories or whether there's a specific error code.

How do I Properly Dispose of my Expired Electrode Pads?

Electrode pads can be recycled as part of the WEEE Regulations in which we offer a take-back scheme. When buying a new electrical item, we will recycle your old one for free.

What Checks Should I be doing?

Defibrillators are equipped with the technology to perform regular self-tests to ensure the device is ready for use. The only checks you need to perform are weekly visual tests to ensure the readiness indicator is displaying a 'ready' status.

How do I Properly Dispose of my Defibrillator's Battery?

Batteries can be recycled as part of the WEEE Regulations in which we offer a take-back scheme. When buying a new electrical item, we will recycle your old one for free.

Can I Place my Defibrillator Outdoors for Public Use?

Placing a defibrillator outside requires investing in a heated outdoor cabinet that will ensure the device is kept at optimum working temperature whilst keeping it safe and secure.