Heartsine 350P, 360P, 500P Troubleshooting

Troubleshooting Your HeartSine 350P, 360P, and 500P Defibrillators

The HeartSine Samaritan batteries are combined with the electrode pads, so these will always expire at the same time - making maintenance easy for the owner. The Pad-Pak displays the expiry date on the item.

Service Indicator

All three of these units have a service indicator. This indicator should be flashing green, approximately every 5 seconds. If the status indicator is flashing red or not flashing at all, a problem has been detected by the device.

The main reason the indicator will not flash is due to an expired Pad-Pak. You should check the Pad-Pak and change it if the expiry date has been exceeded.

If the unit is still flashing, the device will provide a warning message when turned on for use.

Pad-Pak Replacement

To replace the Pad-Pak, place the device and the Pad-Pak on a flat surface. Push the Pad-Pak in and listen for the 'click' sound to ensure it has been inserted correctly. Once the Pad-Pak is installed properly, the service indicator will begin to blink in the colour green again, approximately every 5 seconds.

FAQs

What should I do if the service indicator on my HeartSine defibrillator is not flashing?

If the service indicator on your HeartSine defibrillator is flashing red or not flashing at all, it may be due to an expired Pad-Pak. First, check the expiry date on the Pad-Pak and replace it if necessary. If the problem persists after replacing the Pad-Pak, consult the user manual or contact technical support for further assistance. To stay on top of your defibrillator maintenance, sign up to our free pad and batteries reminder service and we will let you know when your defibrillator accessories are due to expire.

How often should the Pad-Pak be replaced in HeartSine defibrillators?

The Pad-Pak, which combines the battery and electrode pads, should be replaced when used, or either the battery or the electrode pads are past their expiry date. The HeartSine defibrillator’s service indicator and the expiry date displayed on the Pad-Pak will help you determine when a replacement is needed.

What should I do if my HeartSine defibrillator gives a warning message when turned on?

If your HeartSine defibrillator displays a warning message upon activation, follow the instructions provided in the message. Common issues might include component replacement or device errors. Consult the user manual for specific error messages and recommended actions, or contact technical support.