AED Service
When you order an Annual AED Service online, our customer service team will be in touch to arrange an appointment
*Test shock excludes the Lifepak CR+ and Heartsine models. Please note if you own a Lifepak CR+, we recommend that you consider upgrading your device as this model has been continued and reports suggest the battery may not hold charge as well, due to the age of the unit.
Our Annual AED Service is available to anyone who owns a defibrillator. To see what is included in the Service please view the What's Included tab below.
Our Annual AED Service is included in our defibrillator Maintenance Contracts
NB - Please ensure you pick the band for the location of the defibrillator to be serviced. defibshop can not be held responsible for incorrect selection.
Every defibrillator performs regular self-checks and all defibrillators have some form of status indicator showing you that all is well.
To ensure absolute peace of mind, defibshop offers an industry-leading Service, and would recommend a yearly service. We service any defibrillator whether purchased from defibshop or not.
Service bands are split into the following areas:
- Service Band 1 – most of England & Wales, with the exception of Band 2 areas
- Service Band 2 – Devon, Cornwall, Isle of Wight, Welsh counties of Pembrokeshire, Carmarthenshire, Cardiganshire & Glamorgan
- Service Band 3 – Scotland, Ireland & Isle of Man
The comprehensive checks include:
- A visual check to ensure that the unit has full functionality and the is no damage to the case, screen, buttons and connections.
- Battery and pad check for installation date and when replacements are due
- A check of the pad terminal to make sure it is functioning and clear of debris
- Confirmation that the pads attached are suitable to the model and in good condition
- A check to see if the defibrillator will administer a shock correctly* - unit is connected to a simulator which produces a simulated heart wave. The defibrillator must administer a shock, at the right energy level, when appropriate (shockable heart rhythm, VF or VT) and not administer a shock when appropriate (no heart rhythm) to pass the test.
- Calibration certification*
*Please note: to successfully complete the service and receive certification, your electrode pads and battery must be in date.
*Test shock excludes the Lifepak CR+ and Heartsine models. Please note if you own a Lifepak CR+, we recommend that you consider upgrading your device as this model has been continued and reports suggest the battery may not hold charge as well, due to the age of the unit.
More Information
If you would like more information or would like to book an appointment from one of our own experts, contact us by emailing savealife@defibshop.co.uk or call us on 0161 776 7422.