Beacon Medical Services

defibshop were easy to deal with, gave good service and we received our order quickly. Would definitely use them again.

Don Hezseltine, Beacon Medical Services - http://www.beaconmedicalservices.co.uk

Aalco Metals Ltd

Very helpful customer service, quick delivery. Highly recommend! 5*

Dean James, Aalco Hull - www.aalco.co.uk

Brittany Ferries (Bai) UK Ltd

We recently bought a defib and training package from the Defib Shop and despite a bit of trepidation of buying over the internet, found the whole process very straight-forward. Advice on all the available packages was provided and if I wanted to clarify anything the team were on hand to help out.

The training was provided by Dawn who was very friendly and put over the subject matter in an informative and interesting way. In fact, the following day, one of the students came across an elderly lady who had collapsed, and felt confident enough to give first aid until paramedics arrived. We would definitely recommend defibshop and imperative training.

An excellent one stop shop for all defibrillator needs. A great choice of products and friendly and knowledgeable staff.

Keith Baker, Brittany Ferries (Bai) UK Ltd - www.brittany-ferries.co.uk

Diss RUFC Ltd

All round brilliance! Knowledgeable and helpful, I would highly recommend defibshop.

Brian Bale, Diss RUFC Ltd - www.pitchero.com/clubs/dissrugby

Dart Products Ltd

Excellent Customer Service; friendly and professional. No hassle ordering and quick delivery.

Vanessa Wale - Dart Products Ltd - www.dartproductseurope.com

Trossachs Search and Rescue

Trossachs Search & Rescue Team manages 105 public access defibrillators and receives excellent service from defibshop for replacement defib pads and batteries.

Stuart Ballantyne - Trossachs Search & Rescue Team - www.trossachssar.btck.co.uk/

Tapco Enpro

Great service. Don't just order an unit from them, talk to defibshop and let them help you get the best unit for your needs and budget.

Nick Hall - www.tapcoenpro.com


Really helpful and knowledgeable staff who give great advice on the best AED for the reason it is being purchased. Wouldn't hesitate to recommend defibshop!

Dawn Leaman www.vapormatic.co.uk

Calvin Capital Ltd

This is not the first time Calvin Capital Ltd have used imperative training (booked through the defibshop). In this ever changing world of health and safety it is extremely reassuring to be trained by such a professional organisation. The training materials used are suitable for our needs, and the product they supply are safe and easy to use. I would highly recommend using the defibshop.

Calvin Capital Ltd - www.calvincapital.com

Wayne’s Fund Charity

Fantastic, reliable and professional. We regularly use Defibshop to purchase defibrillators and spares. Good, fast service and excellent advice when required. Highly recommended.

John Pope

F1 Training Services UK Ltd

Great Service, speedy delivery, very reasonably priced and a wide variety of products stocked. Highly recommend!

Amanda Clarke - www.f1train.co.uk

Sue Goupilot

defibshop offered the largest selection on one site. Ordering was simple and the company let us know every step of the way be email how the order was processing, and followed this up with a personal phone call to confirm everything. When a part of my order was delayed they were rapidly on the phone to explain the problem and offered to let me cancel the order or reorder another appliance. As it was I was happy to wait for the item I had originally selected, even though there may have been a 2 week wait. But it worked out that the item was delivered approx 3 days after the phone call, despite coming from America. I thoroughly recommend this site, and have already suggested it to friends and even to one of the doctors treating me in hospital who was very interested and amazed at the prices as he thought the machines would be far more expensive than they are. Well done defibshop.

Sue Goupilot

Old Ben Homes

Excellent help and advice followed by prompt delivery of goods.

Angela Farrant, Old Ben Homes - www.oldbenhomes.org.uk

Harry Fairclough Ltd

Great customer service with swift and efficient delivery.

Andy Longstaff, Harry Fairclough Ltd - www.harryfairclough.co.uk

Sharkey UK

As an Event Clinician, the whole process of sourcing quality products and having them delivered on time has been excellent ... thank you defibshop!

Mark Halliday, Sharkey UK - www.sharkeyuk.com

The Forum Group

First class service from start to finish - Thank you, we'll definitely be ordering again.

Steve Falvey, The Forum Trust - www.theforumnorwich.co.uk

Harland Simon

The training was excellent, a good mix of practical and written learning. The trainer was very professional and knowledgeable and was able to put everyone at their ease, often drawing on her own experience and that of the attendees.

I attended this training and feel that Harland Simon plc is now equipped to use the defibrillator and assist anyone on site that suffers a cardiac arrest. Feedback from all attendees was that the course met all expectations and in some cases exceeded them. I would recommend this course to anyone with a newly acquired defibrillator.

Michelle Steele, Harland Simon - www.harlandsimon.com


We very much appreciated the training given and the combined professionalism of the trainer coupled with a good sense of understanding and friendliness.

- Alan Whittaker - www.easagroup.co.uk


AED Training with Defibshop was easy to organise, quick and enjoyable. The training itself was enjoyable and thorough, always with an engaging tutor.

ORLAITH O'BRIEN - www.liquidnet.com


The trainer on our first aid course explained the benefits of a defibrillator to our 12 staff members who attended the course. We felt it was best to be pro-active and purchased one, as we have a large number of the general public and staff members on the premises at any one time. We hope the need will never arise for it to be used, but it is definitely better to be safe than sorry!

Jo Barnes, Slattery - www.slattery.co.uk

Wates Construction Ltd

I would just like to thank defibshop and Mark specifically for the quality of course given today. There was a varying range of people and experience within the class along with language barriers and busy schedules, which I’m sure didn’t make his job easy however everyone has come away with full confidence of CPR and use of the AED.

Mark's knowledge and teaching skills was highly commendable and it was a pleasure to be part of the course.

Sophie, Production Management, Wates Construction Ltd - www.wates.co.uk

21st Century Internet Ltd

Decided to invest in our staff’s wellbeing and get a defibrillator after losing a friend of the family  to a heart attack.

I picked up the phone and had a chat with a very friendly and knowledgeable staff member at defibshop and was pointed in the right direction to choose the right machine.

I placed the order quickly and easily through their website and it arrived within a day or two and was well packaged.

Now our staff and business neighbours are a lot safer. Thanks defibshop for a great service. 

21st Century Internet Ltd, web21st.com  - www.web21st.net

Mole Valley District Council

Our team took an AED course yesterday and I just wanted to pass on that the feedback from my colleagues was very positive and they felt they had learned a lot – even those that had previously done the course with another first aid provider.

I have done several courses with other companies over the years and help with a voluntary organisation so have undertaken extra training over the last year, but I felt my knowledge was greatly expanded by the trainers clear teaching methods and the excellent overheads that he used.

I will certainly be recommending defibshop to my colleagues.

Christina May
Mole Valley District Council - www.molevalley.gov.uk


We’ve ran a number of First Aid and AED training courses through defibshop. Our staff really enjoyed the training and found the instructor very engaging, passionate and knowledgeable.

I highly recommend defibshop to anyone wishing to learn these lifesaving skills.

Aishling Mannion, Linkedin - www.linkedin.com

Steve Mitchell

I attended the MERT course last week and I enjoyed the course very much and although my background is with the Ambulance Service, I got a lot out of the course. Jo is an excellent tutor and could you please pass on my congratulations to her on an excellent course. I have met a few defibshop trainers now and all are very good! 

Steve Mitchell

Bovis Lend Lease

We have used defibshop on two separate occasions for our onsite defib training. We found their training of a very high standard and they had trainers that were flexible with the environment they were working in.

The training also covers maintenance of the kit, how to use it in an emergency and how to deal with the casualty during and after the incident.

We’ve been very happy with service they have provided from the onsite instructors to the booking team. And we will look to use them again in the future.

Bovis Lend Lease - www.lendlease.com/uk

Galliford Try

We have used defibshop for many years now both for training and supplies.  They have always delivered a professional and friendly service. They  offer value for money.  I wouldn’t hesitate to recommend this company. 

Ann Spurr
Training Manager - www.gallifordtry.co.uk

University of St Andrews

Defibshop provided a prompt and efficient service, exactly what we required. The machine we purchased was very reasonably priced.

Clive Masson, Executive Administrator, School Of Medicine, University of St Andrews - www.st-andrews.ac.uk


When ever I deal with defibshop I find them extremely friendly and helpful.

Their knowledge in the field is very good and I never feel that they hard sell their products and services, they ask your requirements and budget and work around you.

Philip Nixon, EON - www.eonenergy.com

Toyota Gibraltar Stockholdings Ltd.

Toyota Gibraltar Stockholdings Ltd have been trading with defibshop for over 12 months. In this short time we can state the service received from defibshop has been exemplary.  All our orders are treated swiftly and processed correctly and despatched promptly to our freight forwarders stock permitting.

The staff are always keeping us posted on how our orders are being processed and always advise if they encounter a slight delay helping us to plan efficiently the dispatching of vehicles to Aid and Trade Organisations worldwide.

To this date, we can state that there is nothing we can report at the moment that the above company needs to improve on. As far as we are concerned, we will continue to purchase from the above company.

Tracey Bonavia, Toyota Gibraltar Stockholdings Ltd. - www.toyota-gib.com

Emergency Action Training Ltd

We wish to convey our most sincere thanks for the fast and efficient service we have received from defibshop.co.uk Our order was placed just before lunch time and the following day, a little over 24 hours, our order was with us! This is unheard of for the West Coast of Scotland where next day delivery does not happen.

Without question we will be recommending defibshop to all the companies we train for their defib needs.

Paul & Laura Macadam-Slater, Emergency Action Training Ltd - emergencyactiontraining.co.uk/

Costco Wholesale UK Limited

After interviewing a number to different vendors to supply all our warehouses with defibrillator units including our first aid vendor at the time, I was immediately very pleased with the wide array of units offered to me by Imperative. I was also impressed by the depth of knowledge that the Imperative representative possessed about each article and his honest answers on the attributes and drawbacks of each one and its suitability for us. This was clearly not based simply on what would be the most lucrative for Imperative and as this attitude to customer service and ethics matches our own, I not only ended up purchasing all our units from Imperative, but I was so impressed that they are now also my first aid training provider of choice as well.

Jay Loveard, Senior Risk Manager, Costco Wholesale UK Limited - www.costco.co.uk/

Blackpool Pleasure Beach

We always get great feedback from the First Aid courses Imperative Training deliver to our employees.  The staff are really helpful and all the trainers are fantastic at making the courses enjoyable for people with a whole range of learning abilities.  They even manage to achieve a 100% pass rate - brilliant!

Gwen, Senior Training Co-ordinator, Pleasure Beach Blackpool - www.blackpoolpleasurebeach.com/

Scottish Highland Football league

I would like to convey my thanks to defibshop for the professional and courteous manner in which they handled our order. Possibly not their largest order but substantial never the less. From start to finish we were could not have wished for a better standard of service. If asked for a recommendation one would be forthcoming without hesitation. The SHFL will use defibshop for all further AED requirements.

Steve Williams, The Scottish Highland Football league - www.highlandfootballleague.com

Amazon Medical

I write to congratulate you on your excellent customer service and professional impartial advice afford to your customers when purchasing goods from the defibshop.

Sally, Amazon Medical - www.amazonmedical.co.uk

Tutorcare Ltd

I would like you to forward this e-mail to your manager, as perhaps they do not realise how kindly and efficiently you are looking after your customers, it has been an absolute pleasure to deal with you.

Amanda Gill, Tutorcare Ltd - www.tutorcare.co.uk

Kwik Fit (GB) Ltd

During December 2009, my company decided to authorise the purchase of a defibrillator, which created a bit of a quandary for me. I searched through numerous websites until I came upon the website for defibshop.

What a joy, they offer independent impartial advice on any defibrillators.

I decided to give them a call to explain our office needs to cater for approx 130 staff. Within the hour I had received an in-depth product summary of the defibs I was interested in, plus a small list of possible additional consumables. What I loved about this company was the no hassle to buy attitude. They fulfilled every request, even to the point of giving me a list of current users of the defib I finally decided upon.

I have and would not have any hesitation in recommending the defibshop to anyone. They are professional, extremely helpful and very knowledgeable of their products and their promise of delivery was prompt.

Job well done in my book ! Karen M Burns, Kwik Fit (GB) Ltd - www.kwik-fit.com

Jumeirah Carlton Tower

Over the past 4 years that I have been working with Imperative Training and defibshop, I have always found everyone to be genuinely friendly and professional. The support team in the office are flexible to meet the operations needs within our business and are very prompt with contracts, joining instructions and with clear requirements. I have only ever received positive feedback about the trainers, who all seem to engage our team in the subject area. The trainers all seem to bring First Aid alive, which shows great results in the pass rate. I would recommend Imperative Training as a reliable and fun company to work with.

Sally, Training Manager, Jumeirah Carlton Tower - www.jumeirah.com

Puredrive Fine Foods

Thank you for providing us with one of your colleagues to carry out Defib training at our site.

For most of us the course was a refresher, but for one it happened to be his first experience in any kind of first aid training which went very well, and I would like to take this opportunity to pass on our thanks from all those who attended, to yourself and our trainer, Rod, for the friendly effective training on the day.

I shall look forward to speaking to you again in the not so distant future.

Puredrive Fine Foods - Puredrive Fine Foods Website

Queens Park Rangers

Big thanks to defibshop for good sound advice for our business needs, an efficient and friendly service and some very competitive prices.

Queens Park Rangers - www.qpr.co.uk