We wish to convey our most sincere thanks for the fast and efficient service we have received from defibshop.co.uk Our order was placed just before lunch time and the following day, a little over 24 hours, our order was with us! This is unheard of for the West Coast of Scotland where next day delivery does not happen.

Without question we will be recommending defib shop to all the Companies we train for their defib needs.

Paul & Laura Macadam-Slater, Emergency Action Training Ltd

After interviewing a number to different vendors to supply all our warehouses with defibrillator units including our first aid vendor at the time, I was immediately very pleased with the wide array of units offered to me by Imperative. I was also impressed by the depth of knowledge that the Imperative representative possessed about each article and his honest answers on the attributes and drawbacks of each one and its suitability for us. This was clearly not based simply on what would be the most lucrative for Imperative and as this attitude to customer service and ethics matches our own, I not only ended up not only purchasing all our units from Imperative, but I was so impressed that they are now also my first aid training provider of choice as well.

Jay Loveard, Senior Risk Manager, Costco Wholesale UK Limited

Thank you for providing us with one of your colleagues to carry out Defib training at our site.

For most of us the course was a refresher, but for one it happened to be his first experience in any kind of first aid training which went very well, and I would like to take this opportunity to pass on our thanks from all those who attended, to yourself and our trainer, Rod, for the friendly effective training on the day.

I shall look forward to speaking to you again in the not so distant future.

Puredrive Fine Foods

Big thanks to defib shop for good sound advice for our business needs, an efficient and friendly service and some very competative prices.

Queens Park Rangers

The product and service received was competitively priced, worthy of high praise for its ease of use.

It's good to see that you offer training too. An important part of any follow on service is the ability to deliver spares and replacement parts quickly, and by using your on-line service I was able to choose exactly what we needed with a minimum of fuss.

I've no hesitation in passing on your details to colleagues around the fleet.

Frank McNulty, Stena Navigator

Defibshop provided a prompt and efficient service, exactly what we required. The machine we purchased was very reasonably priced.

Clive Masson, Executive Administrator, School Of Medicine, University of St Andrews

I would like you to forward this e-mail to your manager, as perhaps they do not realise how kindly and efficiently you are looking after your customers, it has been an absolute pleasure to deal with you.

Amanda Gill, Tutorcare Ltd

I would like to convey my thanks to defibshop for the professional and courteous manner in which they handled our order. Possibly not their largest order but substantial never the less. From start to finish we were could not of wished for a better standard of service. If asked for a recommendation one would be forthcoming without hesitation. The SHFL will use defibshop for all further AED requirements.

Steve Williams, The Scottish Highland Football league

In my opinion the staff of defibshop and Imperative training constantly provide the highest standard of service in every aspect of their business. From booking through to the completion of courses they have always ensured that our specific requirements are catered for in a most professional way.

Jeff, MCC Ground Superintendent, Lords Cricket Ground

Toyota Gibraltar Stockholdings Ltd have been trading with defibshop for over 12 months. In this short time we can state the service received from defibshop has been exemplary.  All our orders are treated swiftly and processed correctly and despatched promptly to our freight forwarders stock permitting.

The staff are always keeping us posted on how our orders are being processed and always advise if they encounter a slight delay helping us to plan efficiently the despatching of vehicles to Aid and Trade Organisations worldwide.

To this date, we can state that there is nothing we can report at the moment that the above company needs to improve on. As far as we are concerned, we will continue to purchase from the above company.

Tracey Bonavia, Toyota Gibraltar Stockholdings Ltd.

defibshop and Imperative Training have been Martek Medical’s training partner company since 2005 and in this time we have built up a very good relationship.

From the Managing Director through to the Customer Service team in the office are very professional, always willing to help and always find the information you need as quickly as possible.

They provide a good service to Martek and also to our customers who request defibrillator training. The training course is very thorough and covers all the guidelines set by the UK Resuscitation Council to make it a trustworthy, reliable and professional service.

Ian Couldwell, Martek Medical

We were happy to be recommended to defibshop and am pleased to say we were not let down.

They were friendly and efficient and helped and advised us on what machines and training would suit our organisation.

The training was first class and delivered in a way to meet our organisational needs and we would fully recommend them to others without hesitation.

Fiona Murray: HR Manager, England and Wales Cricket Board

When ever I deal with defibshop I find them extremely friendly and helpful.

Their knowledge in the field is very good and I never feel that they hard sale their products and services, they ask your requirements and budget and work around you.

Philip Nixon, EON

During December 2009, my company decided to authorise the purchase of a defibrillator, which created a bit of a quandary for me. I searched through numerous web sites until I came upon the web site for defibshop.

What a joy, they offer independent impartial advice on any defibrillators.

I decided to give them a call to explain our office needs to cater for approx 130 staff. Within the hour I had received an in depth product summary of the defibs I was interested in, plus a small list of possible additional consumables. What I loved about this company was the no hassle to buy attitude. They fulfilled every request, even to the point of giving me a list of current users of the defib I finally decided upon.

I have and would not have any hesitation in recommending the defibshop to anyone. They are professional, extremely helpful and very knowledgeable of their products and their promise of delivery was prompt.

Job well done in my book ! Karen M Burns, Kwik Fit (GB) Ltd

I write to congratulate you on your excellent customer service and professional impartial advice afford to your customers when purchasing goods from the defibshop.

Sally, Amazon Medical

I contacted defibshop when looking for a new defib for our first aid room. I received a competitive figure for the equipment and the training to go with it.

My initial contact was noted by defibshop who followed up my initial enquiry with polite reminders. Once the decision was made the goods were received as requested and the training delivered.

The service we received was Excellent.

Geoff Harris, Royal Zoological Society of Scotland

We always get great feedback from the First Aid courses Imperative Training deliver to our employees.  The staff are really helpful and all the trainers are fantastic at making the courses enjoyable for people with a whole range of learning abilities.  They even manage to achieve a 100% pass rate - brilliant!

Gwen, Senior Training Co-ordinator, Pleasure Beach Blackpool

Over the past 4 years that I have been working with Imperative Training and defibshop, I have always found everyone to be genuinely friendly and professional. The support team in the office are flexible to meet the operations needs within our business and are very prompt with contracts, joining instructions and with clear requirements. I have only ever received positive feedback about the trainers, who all seem to engage our team in the subject area. The trainers all seem to bring First Aid alive, which shows great results in the pass rate. I would recommend Imperative Training as a reliable and fun company to work with.

Sally, Training Manager, Jumeirah Carlton Tower