Free Electrode Pad Replacement
FREE Electrode Pad Replacement; how does this work?
If you have purchased a defibrillator from us and have used the pads in the first 2 years following your purchase, we will replace your electrode pads FREE OF CHARGE.
Note this does not apply to any of the Heartsine models; the Samaritan PAD 350P, the Samaritan PAD 360P and the Heartsine PAD 500P, as in these devices, the electrode pads connect directly to the battery.
You have to have purchased your defibrillator from us originally and we will replace the electrode pads during the first 2 years up to a maximum of 2 pairs.
How to get them replaced?
If you are eligible based on the criteria above, give our Customer Care team a call on 0845 071 0830 or email firstname.lastname@example.org so that one of our team can arrange delivery of your new electrode pads.