Delivery Information

We know how important it is to receive your order safe and sound and as soon as you can; which is why we work with some of the UK's best delivery services. 

Royal Mail

Fast, secure and reliable, we've been sending orders with Royal Mail for 12 years. The majority of our products travel by Royal Mail or Parcelforce - especially our popular products such as defibrillation electrode pads, wall signs, wall brackets and other accessories. As soon as your order is on its way, you'll receive a shipment email with  a Royal Mail tracking link and number, so you can keep your eye on it every step of its journey. 

Parcelforce

One of the most reliable courier services available, Parcelforce are the perfect partners for us to get your defibrillators and accessories to you - on time and securely. You'll receive an email from us as soon as your order leaves us with  a Parcelforce tracking link and number, so you can track it from our office to your delivery destination. 

UPS

UPS are one of the largest couriers in the world; they are also one of the only couriers that allows us to send dangerous goods. Examples of these are batteries and defibrillators from the Cardiac Science Powerheart range, due to their level of lithium content. As with all the methods, you'll receive an email as soon as your order is dispatched with your UPS tracking link and number. 

Delivery Information

Because of the nature of our products, the delivery methods are already set for you to get your order in the quickest way possible - when you go through the checkout, you'll see how your order will be delivered. As with all the methods, you'll receive an email as soon as your order leaves our warehouse with tracking information that will take you from our office to your delivery address. 

Most orders are dispatched within 24 hours of receiving the orders; so you can expect your delivery within 2-3 days following your order confirmation. We aim to stock over 90% of our items, but some of them are quite specialised, and may come directly from the supplier. Either way, we'll call you as soon as we receive your order to inform you of any delivery delays (which are few and far between!).

Don't forget, orders over £50 will receive FREE shipping anywhere in the UK; otherwise our shipping is charged at £6.99 (some items carry additional charges for shipping which is detailed on the products).